Get the facts, now! The more you know about ClaimCoach, the more you will trust us! Others have asked the questions that you may be thinking. You are not alone in your concern for the best quality auto repair or recovery of value. Read on to learn more...

Q: Are you guys lawyers?

A: No. ClaimCoach provides information to consumers to assist them through the automobile claims process ensuring fast, fair settlements following an accident.

Q: How long has ClaimCoach been around?

A: ClaimCoach was founded in 1999. Its principals have over 50 years of combined automotive and insurance claims experience. ClaimCoach also accesses a nationally recognized and industry accepted valuation database (which they also helped to build) giving consumers access to the same valuation tools utilized by insurers throughout the U.S.

Q: So ClaimCoach is like an independent appraiser that inspects a car after an accident?

A: No, ClaimCoach does not inspect or appraise vehicles. Our reports are compiled from documentation prepared for your insurance company or the repair estimate detailing the damage and cost of repairs. Some appraisers do Total Loss and Diminished Value Reports but they charge as much as $200-$300 for their time. ClaimCoach reports are prepared for as little as $59.

Q: The accident I was in was not my fault. Do I still need ClaimCoach?

A: Absolutely. Dealing with your own insurance company can be difficult at times, but when you were not at fault it means the other insurer manages the process that can make things even more difficult.

Q: How long will ClaimCoach help me with my claim?

A: There is no time limit involved, however, timeliness is of the essence when dealing with a claim.

Q: Isn't this something my insurance agent could handle for me?

A: Not really. Agents sell insurance and are there to make sure you have the right coverage, but lack the claims experience that ClaimCoach can provide.

Q: I only had minor damage to my vehicle. Do I still need ClaimCoach?

A: By requesting the FREE ClaimCoach reports available, you can quickly see if ClaimCoach services are needed.

Q: What is this "Diminished Value" thing all about?

A: Diminished Value refers to a loss of value. There are many reasons for this however ClaimCoach refers to the inherent Diminished Value, or the loss in value to a vehicle following an accident. Regardless how well a vehicle is repaired it is not worth what it was prior to the loss. The ClaimCoach Diminished Value methodology has been used by insurance companies since 1995 to assess Diminished Value on vehicles following accidents. Through ClaimCoach consumers now have access to the same service that insurers use.

Q: What about this whole after-market parts thing?

A: ClaimCoach can help you identify what effect, if any, the use of after-market or used parts may have in the repair process. The use of these parts could also affect the Diminished Value sustained as a result of the accident.

Q: Is Diminished Value recognized by all insurance companies in all states?

A: Diminished Value has been around forever, but until ClaimCoach became available, consumers lacked the ability to assess the true amount of Diminished Value sustained following an accident. All states handle Diminished Value differently, but ClaimCoach can provide the information to properly file a Diminished Value claim.

Q: When I trade my car in after it is fixed, will it be worth less than it was before the accident?

A: That is what Diminished Value is all about. Dealers adjust the value of trade-ins every day by accessing accident histories and detecting repairs made to vehicles following an accident. That loss in value due to prior repairs is what ClaimCoach can help protect against.

Q: How about on a leased vehicle? Can I still suffer Diminished Value?

A: Definitely. Most lease companies inspect and assess charges for repairs made to lease vehicles at the time you turn in the vehicle. ClaimCoach can help you make sure that you are compensated for such a loss following an accident.

Q: My insurance company is talking "total loss." Can ClaimCoach help?

A: Yes. Insurers most often use third party suppliers who provide total loss valuations. ClaimCoach can analyze the total loss report prepared for your insurer and determine where any problem may be concerning the settlement amount. Additionally, the ClaimCoach total loss analysis will demonstrate and calculate the proper total loss value for you to present to the insurer in the form of a Detailed Local Market Value Report.

Q: Can you define "Detailed Local Market Value Report"?

A: This report assures you that you are receiving the most value for your totaled vehicle, based on its prior condition as well as location. To receive a detailed report of what your totaled vehicle value is, this document presents an in-depth market report of your vehicle's pre-loss market value, supported by including available for sale vehicles in your market area, all adjusted for specific options, condition, mileage and betterment. This report is in full compliance with all state departments of insurance regulations or laws and is performed using an insurance industry recognized database.